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Data Protection Declaration

Notes on data protection pursuant to § 13 GDPR

With this data protection declaration, we are aiming to inform you about the nature, extent and purpose regarding the collection and use of personal data on this website. Your data will be processed on the basis of Art. 6 Para. 1 Letters a and b of the GDPR (the EU’s General Data Protection Regulation).

The organisation responsible for data collection is the:

Mozartfest Würzburg
Rückermainstr. 2
97070 Würzburg

You can reach the Official Data Protection Officer under:

Official Data Protection Officer
Rückermainstr. 2
97070 Würzburg
Telephone: +49 (0)931/37-0

In order to offer you the best possible service, we collect personal data in connection with:

1) Purchase of concert tickets

2) Subscribing to our informational material by post

3) Medial documentation at concerts

4) Using our website

5) Subscribing to our newsletter

6) Contact option using our contact form and registration for the press distribution list on the internet

7) Using the ticket exchange

8) Embedded display of videos and flip page catalogs (data collection by third parties)

9) Links to external pages

10) Electronic mail (e-mail)

11) Data collection in connection with infection control measures (corona pandemic)

Right to information

You have a statutory entitlement to free-of-charge information at any time about your personal data stored with us. You also have the right to correct inaccurate data and to have data frozen and deleted. If you want information on your personal data or have any further questions about the processing or use of the personal data you have provided us with, or wish to arrange for your data to be corrected or deleted, please get in touch with the contact address specified under “Right to objection and revocation”.


Where necessary, you have granted us consents for collecting, processing and using yourpersonal data. In this case, we have recorded each of your consents. We are legally obligatedto keep the text of the consent concerned retrievable for you at any time. You can, of course,revoke at any time consents granted to us with effect for the future.

Right to objection and revocation

You have the right to revoke a consent granted to us – e.g. for dispatch of the newsletter. In this case, we will immediately discontinue the processing and use of your data for this purpose. You can at any time communicate an objection or revocation to us informally by post, telefax or email without stating any reasons. You will also find the currently valid contact data required on the imprint page of this website.

Mozartfest Würzburg
Rückermainstr. 2
97070 Würzburg / Germany
Telephone: +49 (0)931 / 37 23 36
Telefax: +49 (0)931 / 37 39 39

1. Purchase of concert tickets

For handling your ticket orders (personally, by phone, by email, webshop, printed order form), and for selling and invoicing ticket purchases, we process and store in memory your address data, contact information, payment information and statistical analyses. Ticket purchases are processed by the external service provider

CTS Eventim Solutions GmbH
Contrescarpe 75 A
28195 Bremen

The data are currently processed and used solely in the territory of the Federal Republic of Germany, in a member state of the European Union, or in another signatory state to the agreement on the European Economic Area.

2. Subscribing to our informational material by post

If you wish to receive our program brochure and our other printed informational material by post, you have to state your personal data (name, address, state, email) that we need for processing your order. We process the data you specify in order to handle your order. You can at any time cancel your subscription to our informational material without giving any reasons and with effect for the future. The materials may be dispatched by external service providers, to whom we communicate your address data solely for this purpose and for one-off utilisation.

3. Media documentation at concerts

Some concerts receive media coverage in the shape of photo documentation, TV broadcasts or audio recordings. Visitors declare their consent to video and/or audio recordings or livestream broadcasts of their person during an event. We use the material for reporting and for purposes of archival and publicity. The pictorial and video material is used in due compliance with the German Copyright for Works of Art Act (particularly § 23 Para. 1 No. 3), which means: provided the connection with the public event concerned is clearly discernible, the images will be used without specific consent. If individuals are selectively depicted without the context of the event, a consent from the person(s) concerned will be obtained for using the data.

4. Using our website

When you call up our website, it is for technical reasons necessary to collect, to process, and to use certain data, so as to ensure faultless, stable and secure communication between your internet browser (e.g. Internet Explorer, Mozilla Firefox, etc.) and our server. Here, the following data are automatically collected:

- date and time of the request

- name of the file requested

- site from which the file was requested

- access status (file transferred, file not found, etc.)

- web browsers and operating system being used

- complete IP address of the requesting computer

- volume of data transferred

We collect these data in anonymized form, so they cannot be linked to any particular or identifiable person. This is done for purposes of internal-system technical processing (establishing a connection), system security, technical administration of the system and network infrastructure and for optimizing the website and for statistical purposes. We reserve the right, however, to check the log file retrospectively if by reason of specific clues there is a justified suspicion of unlawful use. After the connection has been terminated, the data are anonymized by shortening the IP address on domain level, so that it is no longer possible to establish a link to individual users.


When you access this website, we store cookies (small files) on your hard disk, which are valid for the duration of your visit to the website. We use these solely for identifying you during your visit to our website. Most browsers are set to accept the use of cookies, but you can switch off this function for the ongoing session or permanently, by selecting the appropriate setting at your internet browser. Upon completion of your visit, these cookies will be automatically erased again from your hard disk.

Matomo (formerly Piwik)

This website uses the open source web analysis service Matomo. Matomo uses so-called cookies. These are text files which are stored on your computer and which enable an analysis of your use of the website. For this purpose the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before being saved. Matomo cookies remain on your end device until you delete them. The storage of Matomo-Cookies and the use of this analysis tool is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both his web offer and his advertising. The information generated by the cookie about the use of this website is not passed on to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case an opt-out cookie will be stored in your browser, which prevents Matomo from storing usage data. If you delete your cookies, the Matomo Opt-Out-Cookie will be deleted as well. The Opt-Out must be reactivated when you visit our site again.

5. Subscribing to our newsletter

You have an option for ordering our newsletter through this website. For the dispatch of our newsletter – besides the indispensable communication of your email address – you grant your consent by clicking on the “Request newsletter” button. At registration, your IP address is stored in memory, so as to enable legal action to be taken against fraudulent registrations. We use the email addresses to send confirmation mails for the registration you have triggered. In accordance with the current statutory regulations, we employ what is called the “double-opt-in” procedure. This serves the purpose of preventing abuse. After you have registered, you will receive through the email address you have specified an email confirming your registration, which you have to complete by actively clicking on a confirmation link. You can cancel receipt of our newsletter at any time without stating any reasons and with effect for the future.

6. Contact option using our contact form and registration for the press distribution list on the internet

This website contains a contact form and a registration option for the press distribution list, in which you inform us of your personal data (name, email address, address and telephone number). These will be stored in memory only if this is necessary for further processing (ticket purchase or dispatch of informational material, etc.).

7. Using the ticket exchange

The ticket exchange serves to network ticket owners and ticket-seekers. In the shape of the ticket exchange, we offer an online platform on which concert tickets of the Mozartfest can be privately purchased, exchanged and sold. Sellers and ticket-seekers post their entries for offers and requests autonomously, and leave behind their data for making contact. The users of the ticket exchange can at any time alter, deactivate and delete their public entry. The Mozartfest Würzburg merely makes the platform available; purchases and sales are all between private individuals. For processing the web-based offers (Numbers 4 - 7), your personal data are collected by / forwarded to:

regiogate GmbH
Friedrich-Bergius-Ring 15
97076 Würzburg

8. Embedded display of videos and flip page catalogs (data collection by third parties)

YouTube videos
On some of our subpages you will find embedded YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you visit. If you are logged in to your YouTube account, YouTube can personally track your browsing behavior. You can prevent this by first logging out of your YouTube account.
If a YouTube video is started, the provider uses cookies that collect information about user behavior. If you have deactivated the storage of cookies for the Google Ad program, you will not have to expect such cookies when watching YouTube videos. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in your browser.
For more information about YouTube's privacy policy, please refer to the provider's privacy policy at:

9. Links to external sites

This website contains links to websites of our partners. If you click on one of these links, you will be automatically forwarded, and leave our website. For the handling of your data on the linked websites, the website operators involved are solely responsible. You are explicitly reminded that this data protection declaration applies solely for the website We have no influence on other providers, and do not check whether the currently valid data protection regulations are being complied with there.

10. Electronic post (email)

Information that you send to us unencrypted by electronic post (email) may possibly be read by third parties while being transmitted. We cannot as a rule check your identity either, and do not know who is concealed behind an email address. Legally secure communication using simple email is accordingly not assured. We use – like many email providers – filters against unwanted advertising (SPAM filters), which in rare cases will also automatically classify normal emails incorrectly as unwanted advertising, and delete them. We will in all cases automatically delete emails that contain harmful programs (viruses).

11. Data collection in connection with infection control measures (corona pandemic)

The collection of personal data for reasons of infection protection is carried out in accordance with the relevant provisions of the currently valid infection protection ordinance.
Insofar as contact data are collected on the basis of protection and hygiene concepts in accordance with an infection protection ordinance in connection with the Corona pandemic - for the purpose of contact person identification in the event of an identified infection with the corona virus SARS-CoV-2 - surnames and first names, secure contact information (telephone number, e-mail address or postal address) and the period of stay are documented in each case. The documentation is stored in such a way that third parties cannot access it without authorization and the data is protected from unlawful processing and from accidental loss or unintentional alteration.
The documented data will be forwarded to the responsible health authorities at their request, insofar as this is necessary for contact person identification.