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Tickets: General Terms and Conditions

Payment

You will receive an invoice after your ticket order. Please pay the invoice amount within 14 days, afterwards, the ticket reservation will no longer be upheld. Upon receipt of your payment, your tickets will be mailed or deposited at the ticket office or at the (evening) box office. Please note, that we do not mail tickets abroad.

Payment of your invoice is possible by bank transfer. From January 13, 2020 you can pay for and collect your ordered tickets at the office. If you pay and collect the tickets at the office, the processing fee of 4 Euro will not apply.

Please note that at the ticket office and the evening box office in the Residenz you can pay in cash, with EC-card and credit card (VISA and MasterCard). In all other venues, you can only pay cash at the evening box offices.


Prices and Fees

A system fee of 0.50 Euro will be charged per ticket and a processing fee of 4 Euro per order with shipping. Please note that we do not mail tickets abroad. A service fee of 4 Euro will be charged per order if paid by credit card. We are not obliged to refund or exchange tickets. Tickets may only be resold at the original price.


Ticket exchange

You are looking for tickets to a concert that is already sold out or you cannot come and want to offer your tickets for private sale? You can use our ticket market in the categories Search/Offer. All purchased tickets can only be resold at the original price.


Discounts

Students and trainees (before their 30th birthday and with valid ID):

· 50% discount on the concert ticket price

· Last-Minute-Tickets: 10 minutes before the start of the concert in every category for 12 Euro (subject to availability at the box office)

The accompanying person of a disabled person AND the disabled person (with ID) get a 50% discount on the ticket price. Open air concerts and Gala-Diners are exempt from discounts.

Each concert ticket entitles you to a full-day visit at the MozartLab. Further information here.


Dress Code

We kindly ask you to consider the character of the events.


Please Note

Cast and program are subject to change. We are not obliged to refund tickets even in the event of changes. The box office usually opens one hour before the beginning of the concert, for the exact time of entrance please refer to your ticket or www.mozartfest.de. Reserved tickets must be picked up half an hour at the latest before the event begins. Please note that cashless payment is only possible at the evening box office in the Residenz by German EC card and credit card (VISA, MasterCard). Belated admission is only permitted in intermissions or at a time specified by the festival staff. Recordings as well as the use of mobile phones in any way are prohibited during an event. Visitors consent to photographic and sound recordings as well as livestream broadcasting via internet of their person during an event. The Mozartfest shall have the right to use the material concerned without creating an entitlement to remuneration.


Conditions of Particular Venues

Please be aware that some of the venues differ from modern concert halls in terms of acoustics, indoor climate and architecture. Please also bear in mind that tickets in the lower price range may imply that your view of the stage is partially, considerably or in some cases totally impeded. Furthermore, technical equipment may cause visual obstruction, which entitles neither to refund tickets nor to demand a price reduction.


Information regarding Open-air Concerts

If due to inclement weather an open air concert is being held at an alternative venue, a different seating plan will apply, and there shall be no entitlement to take back the ticket(s). If a concert is aborted due to inclement weather during the first half of the program, there shall be an entitlement to a refund of the ticket price in whole or in part. If an ongoing performance is aborted after at least half of the program has been completed, then (as is customary for open-air events) the service concerned shall be deemed to have been rendered, and there shall be no entitlement whatsoever to a refund or exchange.